1. Terms & Conditions

By accessing or using our website, you agree to comply with the following terms and conditions.
• Eligibility: You must be at least 18 years old to use our services.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account and password.
• Pricing & Availability: Prices and product availability are subject to change without prior notice.
• Order Acceptance: Your order is considered accepted only after confirmation by us via email/SMS.
• Prohibited Activities: Misuse of the website, fraudulent transactions, or violation of law is strictly prohibited.
• Governing Law: All disputes will be subject to the jurisdiction of west bengal.

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  1. Privacy Policy

We value your privacy and are committed to protecting your personal data.
• Information Collected: Name, email, phone number, shipping/billing address, and payment details.
• Usage of Data: To process orders, improve services, send updates/offers, and customer support.
• Data Sharing: We do not sell or trade your personal information. Data may be shared with delivery/logistics partners only.
• Data Security: We use secure encryption and trusted payment gateways.
• Opt-Out: You can unsubscribe from promotional emails anytime.
• Contact: For any privacy concerns, email us at monsantanu369@gmail.com.

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  1. Refund Policy
    • Eligibility: Refunds are applicable only if the product is defective/damaged or not delivered.
    • Request Period: Refund requests must be raised within 7 days of delivery.
    • Processing Time: Refunds will be processed within 5–7 business days after product inspection/approval.
    • Mode of Refund: Original payment method (UPI, Card, Wallet, etc.).

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  1. Return Policy
    • Eligibility: Product can be returned only if unused, undamaged, and with original packaging.
    • Request Period: Returns must be initiated within 7 days of delivery. • Return Shipping: In case of wrong/damaged product, we will bear the shipping charges. Otherwise, customer bears the return shipping.

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  1. Replacement Policy
    • Eligibility: Free replacement will be provided if the product delivered is damaged, defective, or incorrect.
    • Request Period: Replacement request must be made within 7 days of delivery.
    • Processing Time: Replacement product will be shipped within 5–7 business days after return pickup.

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  1. Shipping Policy
    • Processing Time: Orders are processed within 1–2 business days after payment confirmation.
    • Delivery Time: Standard delivery takes 5–7 business days within India. Remote locations may take longer.
    • Shipping Charges: Calculated at checkout based on order value and delivery location.
    • Tracking: Customers will receive tracking details via SMS/email once shipped.
    • Delays: We are not responsible for delays caused by courier partners or natural events.

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📌 Contact Information
Santanu Mondal
📧 Email: monsantanu369@gmail.com
📞 Phone: +91 62958 07965